/* IA no atendimento (app/ia.js): janela do resumo/sugestão e tela de uso. Só tokens --tz-* e as variáveis do tema. */
.tzia-modal { width: min(560px, 100%); }
.tzia-wait, .tzia-hint { margin: 0; color: var(--muted); font-size: 13px; }
.tzia-text { width: 100%; box-sizing: border-box; padding: 10px 12px; border: 1px solid var(--tz-n300, #cdd5df); border-radius: var(--tz-r-sm, 8px); background: var(--surface, #fff); color: var(--ink); font: inherit; font-size: 14px; line-height: 1.5; resize: vertical; }
.tzia-read { max-height: 50vh; overflow-y: auto; white-space: normal; }
.tzia-help-links{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.tzia-help-links button{border:1px solid var(--line);border-radius:8px;background:var(--surface);color:var(--ink);padding:8px 10px;cursor:pointer;text-align:left}.tzia-help-links button:hover{border-color:var(--blue)}
.tzia-foot { min-height: 0; }
.tzia-switch span { display: flex; align-items: center; gap: 8px; font-weight: 500; }
.tzia-switch input { width: 18px; height: 18px; max-width: none; }
.tzia-meter { display: grid; gap: 6px; max-width: 420px; }
.tzia-bar { height: 8px; border-radius: 999px; background: var(--tz-n200, #e6ebf1); overflow: hidden; }
.tzia-bar i { display: block; height: 100%; background: var(--tz-primary, #0b6bff); }
.tzia-bar i.warn { background: var(--tz-warning, #b97608); }
.tzia-bar i.full { background: var(--tz-danger, #d92d20); }
.tzia-stats dl { display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr)); gap: 12px; margin: 0; }
.tzia-stats dl div { padding: 12px; border: 1px solid var(--tz-outline-container); border-radius: var(--tz-r-md); }
.tzia-stats dt { font-size: 12px; color: var(--muted); }
.tzia-stats dd { margin: 4px 0 0; font-size: 20px; font-weight: 600; }
.tzia-table { width: 100%; max-width: 560px; border-collapse: collapse; font-size: 13px; }
.tzia-table th, .tzia-table td { padding: 8px 10px; text-align: left; border-bottom: 1px solid var(--tz-outline-divider); }
.tzia-table th { font-weight: 600; color: var(--muted); font-size: 12px; }

/* Botão ✨ ao lado do enviar (ajustar o texto com IA) e menu */
.tzia-btn { flex: none; width: 34px; height: 34px; padding: 0; border: 1px solid var(--tz-outline-control); border-radius: var(--tz-r-sm); background: var(--panel); color: var(--blue); font-size: 15px; line-height: 1; cursor: pointer; }
.tzia-btn.busy { opacity: .5; }
.tzia-btn:disabled { cursor: default; }
/* Janela Finalizar: sugestão de motivo */
.tzia-fin { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 10px; margin: 8px 0; font-size: 13px; }
.tzia-fin-btn { height: 32px; padding: 0 12px; border: 1px solid var(--tz-n300, #cdd5df); border-radius: var(--tz-r-sm, 8px); background: var(--surface); color: var(--blue); font: inherit; font-size: 13px; font-weight: 500; cursor: pointer; }
.tzia-fin-btn:disabled { opacity: .6; cursor: default; }
.tzia-tag { display: inline-flex; align-items: center; gap: 4px; padding: 2px 8px; border: 1px solid var(--tz-outline-container); border-radius: 999px; }
/* Ficha do cliente: resumo com IA */
.tzcl .tzcl-ai { flex-wrap: wrap; }
.tzcl .tzcl-ai-out { flex: 1 1 100%; padding: 10px 12px; border-radius: var(--tz-r-sm, 8px); background: var(--panel); color: var(--ink); font-size: 13.5px; line-height: 1.55; }
.tzcl .tzcl-ai-out small { display: block; margin-top: 8px; color: var(--muted); font-size: 12px; }
.tzcl .tzcl-ai-out.err { background: var(--tz-danger-soft, #fde2e2); color: var(--tz-danger, #b83232); }

/* Botões ✨ nas outras telas */
.tzia-qr, .tzia-pri, .tzia-rel, .tzia-sample { height: 34px; padding: 0 12px; border: 1px solid var(--tz-n300, #cdd5df); border-radius: var(--tz-r-sm, 8px); background: var(--surface); color: var(--blue); font: inherit; font-size: 13px; font-weight: 500; cursor: pointer; }
.tzia-qr:disabled, .tzia-pri:disabled, .tzia-rel:disabled, .tzia-sample:disabled { opacity: .6; cursor: default; }
.tzia-pri { margin-left: 8px; height: 28px; }
.tzia-kb { margin-right: 8px; background: var(--surface); color: var(--blue); border: 1px solid var(--tz-n300, #cdd5df); }
.tzia-pri-list { display: grid; gap: 8px; max-height: 55vh; overflow-y: auto; }
.tzia-pri-row { display: grid; grid-template-columns: 24px 1fr auto; gap: 10px; align-items: center; padding: 10px; border: 1px solid var(--tz-outline-container); border-radius: var(--tz-r-md); }
.tzia-pri-row p { margin: 4px 0 0; font-size: 13px; color: var(--muted); }
.tzia-rel-out { margin: 12px 0; padding: 14px 16px; border: 1px solid var(--tz-outline-container); border-radius: var(--tz-r-md); background: var(--surface); font-size: 14px; line-height: 1.6; }
.tzia-rel-out h3 { margin: 0 0 8px; font-size: 16px; font-weight: 600; }
.tzia-rel-out small { display: block; margin-top: 8px; color: var(--muted); font-size: 12px; }
.tzia-sample-out { margin: 12px 0; padding: 14px 16px; border: 1px solid var(--tz-outline-container); border-radius: var(--tz-r-md); background: var(--surface); font-size: 14px; line-height: 1.6; }
.tzia-sample-out h3 { margin: 0 0 8px; font-size: 16px; font-weight: 600; }
.tzia-sample-out > small { display: block; margin-top: 10px; color: var(--muted); font-size: 12px; }
.tzia-sample-notice { margin: 0 0 8px; color: var(--muted); font-size: 13px; }
.tzia-sample-list { display: grid; gap: 10px; }
.tzia-sample-item { padding: 12px; border: 1px solid var(--tz-outline-container); border-radius: var(--tz-r-md); }
.tzia-sample-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 10px; }
.tzia-sample-head > div { min-width: 0; }
.tzia-sample-head strong, .tzia-sample-head small { display: block; }
.tzia-sample-head small { color: var(--muted); font-size: 12px; }
.tzia-sample-head button { flex: none; padding: 6px 10px; border: 1px solid var(--tz-n300, #cdd5df); border-radius: var(--tz-r-sm, 8px); background: var(--surface); color: var(--blue); font: inherit; font-size: 12px; cursor: pointer; }
.tzia-sample-item .tzia-quality { gap: 8px; }
.tzia-sample-item .tzia-quality dl { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.tzia-quality { display: grid; gap: 12px; font-size: 13.5px; line-height: 1.5; }
.tzia-quality dl { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; margin: 0; }
.tzia-quality dl div { padding: 9px 10px; border: 1px solid var(--tz-outline-container); border-radius: var(--tz-r-md); }
.tzia-quality dt { color: var(--muted); font-size: 12px; }
.tzia-quality dd { margin: 3px 0 0; font-weight: 600; }
.tzia-quality section b { display: block; margin-bottom: 4px; }
.tzia-quality ul { margin: 4px 0 0; padding-left: 20px; }
.tzia-quality section p { margin: 4px 0 0; }
.tzia-quality blockquote { margin: 6px 0 0; padding: 7px 10px; border-left: 3px solid var(--tz-primary, #0b6bff); border-radius: 0 var(--tz-r-sm, 8px) var(--tz-r-sm, 8px) 0; background: var(--panel); }
@media (max-width: 480px) { .tzia-quality dl { grid-template-columns: 1fr; } }
/* Tela: sugestões para a base */
.tzia-sug { display: grid; gap: 6px; padding: 12px; border: 1px solid var(--tz-outline-container); border-radius: var(--tz-r-md); max-width: 640px; }
.tzia-sug textarea { width: 100%; box-sizing: border-box; padding: 8px 10px; border: 1px solid var(--tz-n300, #cdd5df); border-radius: var(--tz-r-sm, 8px); background: var(--surface); color: var(--ink); font: inherit; font-size: 13.5px; resize: vertical; }
.tzia-sug-actions { display: flex; align-items: center; gap: 12px; }
.tzia-link { border: 0; background: none; color: var(--muted); font: inherit; font-size: 13px; text-decoration: underline; cursor: pointer; }

/* Rascunho automático acima da caixa de mensagem */
.tzia-draft { display: flex; gap: 12px; align-items: flex-start; justify-content: space-between; margin: 0 12px 8px; padding: 10px 12px; border: 1px solid var(--tz-primary-soft, #e8f1ff); border-radius: var(--tz-r-sm, 8px); background: var(--tz-primary-soft, #e8f1ff); color: var(--ink); font-size: 13.5px; }
.tzia-draft p { margin: 6px 0 0; line-height: 1.5; white-space: pre-wrap; }
.tzia-draft small { color: var(--muted); }
.tzia-draft-actions { display: flex; flex-direction: column; gap: 6px; flex: none; }
.tzia-draft-actions button { height: 30px; padding: 0 12px; border: 1px solid var(--tz-outline-control); border-radius: var(--tz-r-sm); background: var(--surface); color: var(--ink); font: inherit; font-size: 13px; font-weight: 500; cursor: pointer; }
.tzia-draft-actions .tzm-primary { border: 0; background: var(--blue); color: #fff; }
/* Triagem: botão e selos no cartão */
.tzia-tri { height: 34px; margin-right: 8px; padding: 0 12px; border: 1px solid var(--tz-n300, #cdd5df); border-radius: var(--tz-r-sm, 8px); background: var(--surface); color: var(--blue); font: inherit; font-size: 13px; font-weight: 500; cursor: pointer; }
.tzia-tri:disabled { opacity: .6; cursor: default; }
.tzia-chips { display: inline-flex; gap: 4px; margin-left: 6px; }
.tzia-chip { padding: 1px 8px; border-radius: 999px; font-size: 12px; font-weight: 500; background: var(--tz-n100, #f1f4f8); color: var(--ink); }
.tzia-chip.red { background: var(--tz-danger-soft, #fde2e2); color: var(--tz-danger, #b83232); }
.tzia-chip.amber { background: var(--tz-warning-soft, #fff3d7); color: var(--tz-warning, #b97608); }
.tzia-chip.purple { background: var(--tz-primary-soft, #e8f1ff); color: var(--tz-primary, #0b6bff); }
/* Mensagens automáticas e Novo modelo */
.tzia-ta { display: flex; gap: 8px; margin: 4px 0 0; }
.tzia-ta button, .tzn-ai { height: 28px; padding: 0 10px; border: 1px solid var(--tz-n300, #cdd5df); border-radius: var(--tz-r-sm, 8px); background: var(--surface); color: var(--blue); font: inherit; font-size: 12.5px; font-weight: 500; cursor: pointer; }
.tzia-ta button:disabled, .tzn-ai:disabled { opacity: .6; cursor: default; }

/* Tarefa/agendamento da conversa e correção de modelo */
.tzia-sched { display: grid; gap: 10px; }
.tzia-sched label { display: grid; gap: 4px; font-size: 13px; font-weight: 500; color: var(--ink); }
.tzia-sched input, .tzia-sched select, .tzia-sched textarea { box-sizing: border-box; padding: 8px 10px; border: 1px solid var(--tz-n300, #cdd5df); border-radius: var(--tz-r-sm, 8px); background: var(--surface); color: var(--ink); font: inherit; font-size: 14px; font-weight: 400; }
.tzia-sched-row { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.tzia-fixai { margin-left: 8px; }